Frequently Asked Questions (FAQs)
Shipping
Do you ship worldwide?
No, we currently ship only within the United States.
What are the shipping costs?
We offer free standard shipping on all orders across the United States.
How long does it take for my order to arrive?
All orders are processed within 1–2 business days. Once shipped, delivery takes approximately 7–10 business days, depending on your location.
Total estimated delivery time: 8–12 business days.
Payments
What payment methods do you accept?
We accept the following secure payment methods:
- American Express
- Apple Pay
- Diners Club
- Discover
- JCB
- MasterCard
- Visa
All payments are processed through a secure checkout system.
Returns & Exchanges
Do you accept returns?
Yes, we accept returns for eligible products. Items must meet the criteria outlined in our Return & Refund Policy.
Do you accept returns for non-defective products?
Yes, we accept returns for both defective and non-defective items, provided they comply with our return policy.
Do you accept exchanges?
Yes, we accept exchanges. Please contact us within 30 days of delivery and ensure the product is in unused condition with original packaging.
Do you accept returns for used products?
No, we only accept returns for new, unused products in their original condition and packaging.
How much time do I have to return an order?
You have 30 days from the date of delivery to request a return. Returns must meet the conditions outlined in our return policy.
Order Tracking
How can I track the location of my order?
You can track your order at any time by visiting our Order Tracking Page.
Simply enter your order number and email address to view real-time shipping updates.
Contact Information:
Company Name: Dupluxe
Email: support@dupluxe.shop
Phone: +1 (773) 915-1541
Contact Form: Click Here
Business Hours: Mon to Fri, 09:00 AM – 04:00 PM (EST)
Address: 20735 Citation Dr, Ashburn, Virginia 20147, United States