Frequently Asked Questions (FAQs)
Where is your store located?
We are based in 20735 Citation Dr, Ashburn, Virginia 20147, United States.
What is Dupluxe’s Return Policy?
We offer hassle-free returns within 30 days of delivery for most items (excluding final-sale or clearance products). For complete details, please visit our Return & Refund Policy page.
Will I receive a confirmation email when I place my order?
Yes. Once your order has been successfully placed, you will receive an order confirmation email with your purchase details. If you don’t see it in your inbox, please check your spam or promotions folder.
How can I process a return?
To start a return, simply contact our support team at support@dupluxe.shop
. We’ll be happy to guide you through the return process and provide instructions for sending your item back.
Are there any product exclusions or restrictions?
Yes. Items marked as “Final Sale” or listed in the clearance section are not eligible for return or exchange. We recommend reviewing product details carefully before completing your purchase.
Contact Us
For assistance, reach out to our customer support team.
Phone: +1 (773) 915-1541
Address: 20735 Citation Dr, Ashburn, Virginia 20147, United States